Privacy Policy
At Aged Care Conversations (“we”, “our”, “us”), we understand that discussing aged care is personal. Protecting your privacy and handling your personal information responsibly is important to us.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us or use our services.
Our Commitment
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Full name
- Phone number
- Email Address
- Postal address (where required)
- Information about the person seeking aged care support
- Relationship to the person requiring care
- Information you provide during enquiries or consultations
Sensitive Information
Because we provide aged care guidance, you may choose to share sensitive information, including:
- Health information
- Medical conditions
- Care requirements
- Disability information
- Support needs
- Residential circumstances
- Financial information relevant to aged care advice
We will only collect sensitive information where it is reasonably necessary to provide our services or where you have given your consent, unless otherwise required or authorised by law.
How We Collect Information
We collect information when you:
- Submit a contact form
- Book a complimentary consultation
- Call or email us
- Request information about our services
- Engage us for aged care support
- Subscribe to updates (if applicable)
We may also collect information from family members or authorised representatives acting on behalf of another person.
Why We Collect Your Information
We collect personal information so we can:
- Respond to enquiries
- Arrange consultations
- Provide aged care guidance and advocacy
- Recommend suitable aged care options
- Communicate with you throughout your engagement
- Improve our services
- Meet our legal and professional obligations
Website Analytics and Cookies
Our website may use cookies and analytics tools such as Google Analytics to understand how visitors use our website.
These tools may collect information including:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring websites
This information is generally aggregated and does not personally identify you. You can disable cookies through your browser settings, although some parts of our website may not function as intended.
How We Protect Your Information
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Misuse
- Loss
- Interference
- Modification
- Disclosure
These measures include secure digital systems, restricted access to information and secure communication practices.
When We Share Information
We respect your privacy and do not sell your personal information.
We may disclose your information where necessary to:
- Aged care providers
- Health professionals
- Government agencies
- Legal representatives
- Technology providers who assist us in operating our business
- Other organisations where you have authorised us to do so
We may also disclose information where required by law.
Overseas Disclosure
Some of the technology providers we use (such as cloud-based email, website hosting or customer management software) may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information remains protected.
Marketing Communications
If you subscribe to receive updates from us, we may send you newsletters or information about our services. You may unsubscribe at any time using the unsubscribe link or by contacting us.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you. If any information is inaccurate or out of date, you may request that it be corrected.
To make a request, please contact us using the details below.
Making a Privacy Complaint
If you believe we have breached your privacy, please contact us first so we can investigate and attempt to resolve the issue promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Third-Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Aged Care Conversations
Website: www.agedcareconversations.com.au
Phone:
NSW: (02) 8395 4455
VIC & National: (03) 9969 4455
Email: [email protected]